CATHERINE DEVRYE

CATHERINE DEVRYE

One of the most sought after speakers in Australia today, Catherine is a former university lecturer, who has spoken at local and international conferences. Often published author and frequent broadcaster, she has shared the platform with the Prime Ministe

Sydney, NSW, Australia

She has spoken on 5 continents and makes the latest research and theory come to life through practical, everyday examples. In presentations to boards or front line personnel, she combines substance with humour to inspire, motivate and serve as a catalyst to produce the desired outcome. No wonder Sir Edmund Hillary, 1st man on top of Everest & Jack Canfield, co-author of 'Chicken Soup for the Soul' , have endorsed her latest book.

National Speakers Association of Australia (NSW), 1999 Speaker of the Year, Catherine has worked with business leaders and elite athletes. A keen sportswoman herself, she was honoured to carry the Olympic torch on the day of the opening ceremonies of the Sydney 2000 Olympic Games. She has, completed marathons, bicycled over the Andes & climbed 20,000 feet to the summit of Kilimanjaro in Africa. Yet, she believes the greatest challenges of all...are those we face in our everyday lives.

She fully understands your challenge of putting together a successful conference program.  Catherine won't let you down and guarantees satisfaction or a complete refund.

If you're looking for serious content, packaged and customized in a humorous manner...If you want a speaker who is easy to work with and understands YOUR needs

International Business Experience

Catherine worked for a decade with IBM. Following two years in Japan as Asia Pacific Headquarters Personnel Manager, she returned to Australia with a heightened awareness and commitment to quality customer service. As Customer Education Manager for Asia/South Pacific, she gained an appreciation of regional differences and current leadership issues. Earlier experience as Employee Communications and Special Events Manager provided insight into effective communication, motivational programs and conference organisation. Following IBM, Catherine was CEO of Junior Achievement - a worldwide organisation forging closer links between business and education.

Government Experience

Catherine served as a speech writer/press secretary to Ministers of Consumer Affairs and Education. Prior to that, she was responsible for all sports funding; involved in the establishment of the award-winning "Life Be In It" fitness campaign; and author of a book on sports marketing.

She was an independent board member of the 3rd largest police service in the world       

Education

Catherine holds a Master of Science degree and has attended short courses at Harvard University and the Monash/Mt Eliza Business School where she is also a frequent lecturer.

Topics                         

                                               
1. Good Service Is Good Business

  • Boost your bottom line without increasing cost . Use service to differentiate you from your competition
  • Gain market share through exceeding customer expectations . Fight complacency.... Success today does not equal success tomorrow . Increase brand loyalty by turning complaints into opportunities.
  • Make minor improvements which make major impacts
2. Conquering The Challenge Of Change
  • Change is inevitable. Learning from change is optional
  • The 7 most expensive words in business - ’We have always done it that way’
  • Turn common sense into common practice
  • Build on past success but recognize that success today doesn’t equal success tomorrow
  • Be victors from change rather than victims of change           
3. Success - Turning Obstacles Into Opportunities
  • An inspirational personal story, which can be applied to our working lives.
    From early days in an orphanage in Canada-to an education in the USA-to an international career with IBM in Japan, the Australian Executive Woman of the Year outlines:
  • \We can’t always control circumstances but we can always control our attitude 
  • Focus on what you can do rather than waste energy on what you can’t do
  • Focus on the positive to produce professional and personal success  
  • Incorporating analogies from cycling over the Andes and climbing Mt.Kilimanjaro, participants are reminded not to make mountains out of
          molehills.
Participants will leave all sessions feeling better about themselves and their organization
What Everyone is Saying
AMERICAN EXPRESS (over 20+ bookings)‘Thank you for the tremendous contribution you have made to our business and the participative culture we have developed and shaped. Part of our success is due to your involvement and I am most grateful’
 
AUSTRALIAN INSTITUTE OF MANAGEMENT (equivalent to AMACOM)‘Participants enjoyed the session. But, even better, they felt what they learned would be useful in their own job situations.’
 
BAXTER HEALTH CARE‘Dynamic presentation-your content, style and enthusiasm were wonderfully in keeping with our organization's philosophy and mission statement.’
 
BRITISH ASSOCIATION OF REMOVERS‘Came top in evaluations…best thing since sliced bread…had audience in the palm of her hand…great message…a joy to work with…sublimely professional.’
 
CLARICA (one of top 3 insurance companies in Canada)Thanks for making my job easier. It was a real pleasure, working with you. In many years of arranging speakers, you’re in the top 5 per cent in my opinion when it comes to fulfilling the promises, and in being so cooperative to work with. Thank you for your great presentation at our convention in San Diego in March 2000. You did everything you said you would do… and more. Your topic, a blend of service, corporate achievement and personal experience was relevant, your presentation was dynamic, and you received a well earned standing ovation from the roughly 1,000 in the audience.
 
COCA-COLA SOUTH PACIFIC‘Excellent...it was obvious she had researched our company...would use again.’

COMPUTER ASSOCIATES (comments from multiple presentations)
‘Many, many thanks for your involvement in our Knowledge Exchange seminars-as the above data shows, our investment in having you speak was money well spent.’
‘…received the most favorable audience response from any speaker in the 2 1/2 year history of the event-her presentation set a new standard for our event.’
DEPARTMENT OF EMPLOYMENT, EDUCATION & TRAINING‘Entertaining & pertinent…certainly gave us some insights & tips for our strategy.’
EMAIL (largest white good manufacturer)
‘Exciting-not only informative, but of real value which can be easily applied in the workplace.’
ERNST & YOUNG‘Mammoth effort...sterling job...your presentation gave our partner's conference a flying start and our client service objectives a great boost.’
 
FORD AUSTRALIA-PRESIDENT'S AWARD‘Obviously thoroughly researched. Great overall delivery with a definite message but light hearted. Over the four years of this event, she was the best (speaker).’
 
HARVEY MACKAY‘Once again as I told you in person, you were awesome on the podium.’
 
HITACHI‘Great contribution...Your talk was geared to the ambience of the evening and I was particularly pleased you incorporated information on the company.’
HODDER HEADLINE PUBLISHING ‘Cathy spoke to a group who had just seen the company downsized. Her research insured the message was in context. Twelve months later the team still quote her.’
 
INTERNATIONAL ASSC. OF BUSINESS COMMUNICATORS (IABC)‘Thanks for your dynamic presentation to our international conference in Washington DC. …your session was very well received. I’m sure this is no surprise, given the audience response and the lengthy line at your book-signing.
‘Attendees loved your enthusiasm, your wit and insight and your dynamic speaking style. You motivated the audience, and set the tone for a successful closing day of the conference.'
‘Your service orientation is impeccable, Cathy. You’re unlike any keynote speaker we’ve ever worked with at IABC in your communication and follow-up.’
 
INTERNATIONAL DATA CORPORATION ‘Four months ago I had never heard of Catherine DeVrye so when your name was recommended as a banquet speaker I was a little skeptical and had it not been for your impressive career credentials I may have had second thoughts. Two weeks after the conference, I am eternally grateful I trusted the judgment of the person proposing you. The vast majority of attendees gave your presentation a 100% satisfaction mark. Your professionalism, courtesy, diligence and attention to detail impressed me strongly.’

IBM  ‘I didn't realize learning could be so much fun. Best presentation I've ever seen.’
 
IGA  ‘Great entertainer as well as educator-worked well with audience. Your presentation went over well – congratulations. Retailers can be hard to please some times.’
 
IIR CONFERENCE, New York  ‘Thanks for your support and for being a great speaker and friend in Oz.’
INTERNATIONAL WOMEN'S DAY  ‘Best motivational speaker I have ever heard... interesting and inspirational. There should be more like her to boost business women.’
JUNIOR ACHIEVEMENT  ‘Sixteen year olds can be quite unforgiving but you had them in the palm of your hand.’
 
KWIK KOPY PRINTING FRANCHISE ‘We had such a great response to the breakfast, the accolades continue from customers in the form of additional orders-which is terrific. Brookvale has experienced record months in both February and March.’

LEADERSHIP SOLUTIONS – HEWLETT PACKARD  ‘You have an inspiring spirit. The Colorado conference was a wonderful experience, everyone who came to share it added a special touch … yours was quite exceptional.’
MERCEDES-BENZ  ‘Mercedes had an all time record year and I am confident you contributed to attaining this fine achievement.’
 
MICHAEL HILL JEWELLER  ‘I would like to thank you very much for your time taken for joining us in Noumea at our conference and for providing such an outstanding presentation. You were able to motivate the managers to and inspire them to achieve the best for themselves and for Michael Hill Jeweller.’
 
MONASH MT ELIZA BUSINESS SCHOOL (executive programs like Harvard)‘Outstanding... worthwhile information in an inspiring and entertaining format... It's certainly a bonus for us to know that your sessions will always be a great success!’
 
NEW SOUTH WALES POLICE SERVICE  ‘Significantly contributed to challenging staff to consider their careers, options and opportunities. They enjoyed and learnt from your sharing of experiences and appreciated your personal interest.’
 
NEW ZEALAND OLYMPIC FEDERATION  ‘I felt such a burst of energy after your session.... I've already put some of the ideas you talked about yesterday into practice.’
RAY WHITE REAL ESTATE (one of largest realtors in Australia)  ‘It is indeed rare to find a guest speaker so "in tune" with our philosophies. It was an absolute joy to have a speaker of your caliber upholding what we believe to be. Great to have you on the team!’
 
ROYAL AUSTRALIAN AIR FORCE    ‘Excellent…I doubt that we could have progressed as far as we have, or as quickly, without your involvement.’
SHIP TO SHORE CRUISE CONFERENCE-VANCOUVER TO ALASKA    ‘Thank you for your energetic, insightful and inspirational address to delegates and the local tourism industry. The feedback we are gathering shows you were a hit, a true highlight of the conference. Your presence has not only raised awareness of customer service issues but has raised the level of professionalism of our event.’
 
SOLUS MEDICAL IMAGING...BUSINESS OF RADIOLOGY CONFERENCE      ‘Outstanding...We considered customer service a risky topic for a meeting of Australia's top radiologists, practice managers and hospital administrators. However your inspiring address, finely honed for the medical profession, was the best opening keynote we could have had...highest rated session of entire two day conference.’
 
SPEAKERS NETWORK INTERNATIONAL SPEAKERS BUREAU     ‘An absolute delight to work with; a total professional who always achieves the specific objectives of the meeting planners.’
‘It is not often that we would recommend an Australian presenter on the international circuit but for many reasons Cathy is ideally suited for almost every market from our large and varied clientele.’
 
TOURISM COUNCIL OF AUSTRALIA‘Outstanding address…This is not a standard letter I send to each speaker but I wish to convey our appreciation for the quality of information and the positive motivation associated with it.’

3M     ‘Motivational, uplifting and fun! We could not have had a more inspiring keynote speaker!’
 
W A LOTTERIES    ‘Outstanding presentation-your success was our success, so once again-thank you.’
 
WESTPAC FINANCIAL SERVICES (2nd largest bank)    ‘You sowed the seed of change... The quality program developed from these beginnings will result in a 40-50% improvement in productivity.’
 
WORLD TRIATHLON CHAMPIONSHIPS   ‘Inspiring messages, all providing motivation and direction.
our staff will also be very enthusiastic to put your message into practice.’
 

 Accounting/Auditing

ACCOUNTANCY SERVICES -‘Thanks…I am finding your book useful.’

CPA CONGRESS’S (have spoken at many)  ‘Congress was a great success and your contribution ensured this as your presentation was one of the ‘highlights’
‘Cathy was a delight to deal with even after her presentation – her follow-up is a nice touch’.
 
COMMENTS FROM CPA EVALUATION FORM SUMMARY:   ‘Fantastic – empowering’; ‘Top professional and interesting speaker’; ‘Bright and pacey’; ‘By far the most enjoyable session attended’; ‘Relevant, interesting, entertaining. Very professional delivery’; ‘Lively and polished’; ‘Very humorous and entertaining but with good messages’; ‘6 out of 5’; ‘An excellent speaker for the ‘end of the day’’; ‘Great!!’; ‘A lot of enthusiasm’.
‘Worth taping and listening to again.
Very inspirational and motivational presentation. It made me realize what appears to be the ‘obvious’
Great Relevance, flowed and captured the audience’s attention.
Catherine’s presentation was educational, practical and entertaining at the same time.
Thank you for an excellent speaker. We need to be reminded about balancing our lives.
Refreshing and positive. Enjoyable.
Just what I needed.
ERNST & YOUNG   ‘Mammoth effort...sterling job...hope we have the opportunity to work together again in the near future.’
‘Your presentation gave our partner's conference a flying start and our client service objectives a great boost. Thank you also for autographing the books so they have a handy reminder.’
GREENWOODS & FREEHILLS    ‘A great success and I hope we move forward from it...emphasizing excellence in client service was exactly what was needed.’
NATIONAL TAX & ACCOUNTANTS ASSOCIATION    ‘Inspiring, easy to learn from stories, rather than boring lectures.’
PRICE WATERHOUSECOOPERS LEGAL  ‘Thank you again for speaking at our conference. Your book is a great hit. I hope to see you at another one of our conferences in the not too distant future.’
 

 Advertising/Marketing

AUSTRALIAN MARKETING INSTITUTE/SOUTH AUSTRALIAN ECONOMIC DEVELOPMENT CORPORATION   ‘Tops! A week later and I've already recommended you to others.’
‘With 1400 registrations, it is the premier marketing event and success is attributable to world class speakers like you.’
‘Your presentation on doing business in Japan was excellent-you are a vibrant presenter, well prepared, innovative and a master at getting audience participation.’
HOO MARKETING-TATTERSALLS  ‘The feedback is extremely impressive and a reflection of your dedication to the task, your enthusiasm and your commitment to the service area. Those of us who had the pleasure of working with you were equally as impressed with the prevalence of these qualities.’
 
JAC LABELS   ‘Excellent-very relevant & gained strong audience participation on such a relevant topic.’
MIKI Japan Group Seminars-Multi level marketing‘We really appreciate your wonderful and informative speech at Opera House. Our 2,400 customers and also our staff have come home with a deep impression.’
 
PACIFIC RIM CONFERENCE   ‘Energetic and very pertinent. Feedback has been absolutely great and we look forward to working with you again.’
‘Thank you for your participation in Pac-Rim 2000. Your presentation was well received and greatly contributed to the overall success of the conference.’
PAN PACIFIC DIRECT MARKETING SYMPOSIUM   ‘After overwhelming response to your presentation last year, delegate response was once again fantastic.... entertaining and offering practical solutions which attendees could immediately implement.’
PILGRIM (Advertising, research & marketing)‘Great talk-very relevant and practical which was exactly what was needed.’
PERMAIL- MAILING HOUSE    ‘Excellent...even the cynics thought she was terrific!’
 
PROMOTIONAL PRODUCTS ASSOCIATION   ‘Your message was well received and talked about by delegates long after your presentation.’
RIKA TITEISHI, VISIT AUSTRALIA PTY LTD   ‘Not only professional but also enjoyable and friendly speech. I will strongly recommend her to my future clients. Very helpful, without that I couldn’t satisfy such a demanding client.’
 

Automotive

FORD AUSTRALIA-PRESIDENT'S AWARD    ‘Obviously thoroughly researched. Great overall delivery with a definite message but light hearted. Over the four years of this event, she was the best (speaker).’

FORD AUSTRALIA    ‘Dealer feedback has been unanimous-the meeting was clearly successful in communicating our brand vision for the future.’

FORD INDIA      ‘I have just not stopped talking about her presentation to people back home here in India! No doubt it was most enjoyable and please mention to Catherine that she has a number of friends and admirers here.’
 
MARTEC     ‘Many thanks...appreciated by all and an important contribution to the success of the day.’
‘Entertaining and enlightening....Much positive feedback...thank you for your professional involvement.’
MERCEDES-BENZ    ‘Mercedes had an all time record year and I am confident you contributed to attaining this fine achievement.’

HUNTERMOTIVE (GENERAL MOTORS DEALER)   ‘Your presentation on customer service was first class and much appreciated by both the directors and management.’
 
TOYOTA   ‘From the 600 people present, there was unanimous appreciation and enthusiasm for both the content of your presentation and the ease and practicality in which you delivered your key thoughts.’
 

Building/Construction

BUNNINGS BUILDING SUPPLIES & HARDWARE   ‘Spoke to a mixed audience ranging from junior staff to senior executives...all walked away inspired. We will work together again.’
 
CONSTRUCTION & ENGINEERING PERSONNEL CONFERENCE   ‘The feedback was, without exception, highly commendatory. Your verve & style commanded attention & generated challenge rarely seen in engineering conferences.’
 
CSR TIMBER   ‘It was great to see someone with so much energy at our launch.’
FEDERATION OF MASTER PAINTERS AND SIGN WRITERS   ‘Your presence proved to be a wonderful experience to all attending delegates. As organizers, it is always a pleasure to work with an adept speaker such as yourself.’
JAMES HARDIE LTD    ‘Thank you…not just for an excellent speech but also for the way you mingled with the people. You scored very highly in the post conference feedback reports.’
 
LAPORTE CONSTRUCTION CHEMICALS  ‘There has been nothing but positive feedback!’
 
NEW ZEALAND MASTER BUILDERS FEDERATION   ‘Your role was critical to the success of our conference. The content was relevant and thought provoking and gave delegates a substantial amount of new information to put into practice. You had a difficult act to follow from our keynote speaker at our previous conference and I congratulate you on being 100% successful.’
 
STEEL INSTITUTE OF AUSTRALIA  ‘There is no doubt in my mind that your presentation was the highlight of the convention & want to thank you for a magnificent contribution.’
‘Everyone enjoyed and will certainly remember your message.’
 
WOOD & GRIEVE ENGINEERS  ‘Highly relevant subject matter and a refreshing review of key items in our program.’
 
WORMALD  ‘I was so taken by the content [of your after dinner address]. As I always believed good service will result in a strong organization, I bought the book. … I am placing an order for some more and some tapes as I believe all my Line Managers need to hear your thoughts and experiences. Needless to say I am very impressed and wish to thank you for your thought-provoking book.’
 

Charities, Institutions & Associations

AUSTRALIAN BUSINESS WEEK  ‘Outstanding contribution! You made a great impact on the students and the most valuable accolade will be the response of the audience and knowing you have made a personal contribution to their future development.’
AUSTRALIAN CUSTOMER SERVICE ASSOCIATION  ‘As with your clients, our members deserve value. Thank you for a super presentation.’
AUSTRALIAN INCENTIVE ASSOCIATION   ‘What a fabulous asset you were to our conference.’
AUSTRALIAN WOMEN'S EXECUTIVE NETWORK   ‘Fabulous presentation....you were exceptional’
BOY'S BRIGADE‘Particularly helpful. I'd been attempting to articulate those ideas for a number of years without success.’
CANCER COUNCIL   ‘Thank you for your wonderful presentation as guest speaker at the inaugural Cancer Council Awards. Your speech matched the occasion perfectly and helped to make the awards such an outstanding success.’
DYNAMIS CLUB FOR WOMEN
What a wonderful night we all had and what enthusiasm you generated amongst us.’
 
FRENCH CHAMBER OF COMMERCE IN TOKYO   ‘Our members found your lecture most interesting as evidenced by the numerous questions at the end.’
FUND RAISING INSTITUTE OF AUSTRALIA   ‘Your talk was great.... Very relevant and practical.’
 
IIR CONFERENCES‘Very enthusiastic reaction to the topics covered…absolutely spot on-a great scene starter.’
‘Fantastic, impressive, superb energy, vibrant, humorous.’
‘I’ve read the book but the live show was even better.’
‘Delegates commented that your presentation was both practical and intellectually stimulating and inspiring.’
IIR CONFERENCE, New York  ‘Thanks for your support and for being a great speaker and friend in Oz.’
INTERNATIONAL ASSOCIATION OF BUSINESS COMMUNICATORS (IABC)    ‘Thanks for your dynamic presentation to our international conference in Washington DC. We received the conference evaluations back from attendees, and your session was very well received. I’m sure this is no surprise, given the audience response and the lengthy line at your book-signing.'
‘Attendees loved your enthusiasm, your wit and insight and your dynamic speaking style. You motivated the audience, and set the tone for a successful closing day of the conference.’
‘Your service orientation is impeccable, Cathy. You’re unlike any keynote speaker we’ve ever worked with at IABC in your communication and follow-up.’
We would be glad to follow on with a reference letter for any future potential speech engagements.’
 
INTERNATIONAL WOMEN'S DAY   ‘Best motivational speaker I have ever heard... interesting and inspirational. There should be more like her to boost business women.’
 
JUNIOR ACHIEVEMENT  ‘Your professionalism, improvisation and focus you brought to the evening made it a delight to have you as our compere.’
‘Sixteen year olds can be quite unforgiving but you had them in the palm of your hand.’
‘A memorable, moving & wonderful speech! Thank you for sharing a personal glimpse of what appears on the surface to be so easy & perfect.’
 
MAYORESS OF BRIGHTON LADIES COMMITTEE   ‘Excellent…Catherine made the day a huge success!’
PROFESSIONAL DEVELOPMENT SERVICES   ‘Nothing but wonderful feedback from those who attended. One lady told me her daughter had just gone through a broken romance and an unfortunate experience, but after listening to your presentation walked away saying that you had 'changed her life.’
 
REDCROSS    ‘Cathy was the perfect choice as a keynote speaker, she really researched her work.’
ROCKINGHAM CHAMBER OF COMMERCE  ‘Excellent!’
ROTARY CLUB OF SYDNEY   'Interesting and entertaining good news story.’
SWAP  ‘Your energy just shone as you shared your experiences.’
UNICEF  ‘Very professional and thought provoking-it fitted so well with the message I wanted to get across to our group.’

 Education

AUSTRALIAN INSTITUTE OF MANAGEMENT (like AMACOM)  ‘Participants enjoyed the session. But, even better, they felt what they learned would be useful in their own job situations.’
 
DEPARTMENT OF EDUCATION-WIDE BAY REGIONAL OFFICE  ‘I wish you could be here to witness the effect you had on staff! I am constantly hearing your catch phrases echoing around the building. Your presentation provided an excellent springboard for our planning session. Down to earth but highly professional style’
DEPARTMENT OF EMPLOYMENT, EDUCATION & TRAINING  ‘Entertaining and pertinent...you certainly gave us some insights and tips for our strategy.’
DEPARTMENT OF SCHOOL EDUCATION  ‘I gained a great deal from listening to your words of wisdom and have already passed the tape on to my husband who is managing customer focus in his company.’
DEPARTMENT OF EDUCATION-OPEN ACCESS CENTRE  ‘Our client service standards were developed as a result of your visit-and we’re very pleased with the results.’
GOLDCOAST INSTITUTE OF TAFE (Technical & further education)  ‘Informative, energetic and motivational presentation.’
 
INSTITUTE OF INFORMATION TECHNOLOGY  ‘I really enjoyed your message as did others. Several of the women have asked how they can contact you and to congratulate me on finding such a fabulous speaker. I bask in the light of your reflected glory.’
KOROWA GIRLS' SCHOOL  ‘Your vivacious enthusiasm and articulate intelligence kept the proceedings moving briskly.’
 
MACQUARIE UNIVERSITY  ‘Outstanding video.... We always receive positive feedback when we show it as part of our course on Strategic Marketing in Finance but the response in Singapore was overwhelming.’
MONASH MT ELIZA BUSINESS SCHOOL (Harvard short course equivalent)  ‘The session was an outstanding success. Worthwhile information in an inspiring and entertaining format... It's certainly a bonus for us to know that your sessions will always be a great success!’
‘Tremendous contribution....6.78 out of 7’
‘Inspiring and informative, and participants continue to make reference to your ideas. They particularly appreciated your examples and commitment to your ideas.’
‘Dynamic presenter who is able to draw in vast industry experience to demonstrate issues.’
(I have about twenty more from this client, but repetitive comments).
 
MONASH UNIVERSITY   ‘Entertaining, as well as tops for educational value.’
 
SCEGGS REDLANDS SCHOOL   ‘Long may such standards prevail!’
 
SEYMOUR COLLEGE   ‘I have just finished reading your book again for the 4th time. It’s a great book and one I always find encouraging and affirming.’
 
SOUTH AUSTRALIAN INSTITUTE OF TECHNOLOGY    ‘Your address was the hit of the day-not only informative but delivered in a witty and entertaining manner.’
 
SYDNEY UNIVERSITY   ‘We were all impressed with your thorough and detailed preparation, skill as a presenter and engaging sense of humor.’
 
THE PENINSULA SCHOOL    ‘Your address to our staff really hit the spot. Many of the ‘uninitiated’ are now talking about moments of truth and I have received many suggestions of how we can better serve our clients. We very much enjoyed your humorous and thought provoking talk.’
 
UNIVERSITY OF NSW-INSTITUTE OF INFORMATION TECHNOLOGY   ‘What an inspirational talk - I bask in the light of your reflected glory.’
 
UNIVERSITY OF TECHNOLOGY-SYDNEY    ‘Your presentation was well received and stimulated lively discussion.’
 
THE WENONA SCHOOL ASSOCIATION     ‘Few speakers have the ability to bring their topic 'alive' as you did so enthusiastically and capably.’

 Energy/Mining

AMPOL   ‘Your natural and inspiring style was very refreshing to listen to.’
‘Delegates also appreciated the added touch when you spoke to them personally at the dinner tables afterwards.’
‘Like all motivational messages, there will be a retention issue. I feel that the sale of your tape and postcards will be very useful reminders for us-great idea.’
 
BORAL   ‘The feedback was very positive and many commented on the relevance of your subject matter and personal involvement.’
‘Excellent-met my expectations and related well to audience.’
 
CALTEX   ‘An example of what can be done when quality is the focus; MC'ing an evening that went like clockwork.

 Financial Institutions

ADVANCE BANK   ‘Polished speaker whose humorous style kept the audience's attention (after a heavy night) while ensuring her message was clearly understood. I would have no hesitation in recommending her to all and sundry.’
 
AGC     ‘Highly regarded.... The highest rating of all fourteen speakers.’
 
AMERICAN EXPRESS FOREIGN EXCHANGE   ‘Thank you for adding so much to our team weekend. Everyone enjoyed you, your ideas and stories. Even our most negative team members were totally impressed. You made quite a difference.’
 
ANZ FUNDS MANAGEMENT   ‘My team especially my managers have since volunteered to me that they received a great deal of benefit from it. Personally, I could not be more pleased!’
 
APOGEE FINANICAL SERVICES (one of top 3 finance groups in Australia)    ‘Thank you once again for your contribution to the success of these days-your professionalism was greatly appreciated buy us and the advisors-(who commented-Hit all the right notes & goose bumps as well, entertaining but very relevant, terrific and down to earth, inspirational)
’Catherine was an absolute pleasure to work with.  A great relief to know she'd be there on time and willing to stay back to sign books and talk to delegates and staff. Also she covered for late speaker in Melbourne - a great sport!’
 
AUSTRALIAN INSTITUTE OF CREDIT MANAGEMENT   ‘It was especially good of you to offer your time in enhancing the professionalism of our members allowing them to express themselves and communicate with clients by providing superior customer service. Our members certainly had an enjoyable time and the laughter and comments continued well after the presentation ended.’
 
BANK OF QUEENSLAND     ‘Thank you for making such a meaningful and committed contribution... Feedback from our delegates has been totally positive and it was a pleasure to work with you.’
‘Entertaining and informative and thanks for also taking time to be a real part of our group.’
 
BANKWEST    ‘Positive feedback from all staff is still coming through so we certainly achieved what we set out to do.’
 
CHALLENGE BANK     ‘Enthusiastic, fresh approach...and professional presentation. A most enjoyable hour.’
 
CHAMBERS INVESTMENT PLANNING    ‘Your approach to the audience was light but decisive which I found to be very refreshing in comparison to other seminars.’
 
COMMONWEALTH BANK (largest bank in Australia)   ‘The presentation was very beneficial and I especially enjoyed the activities which involved the audience.’
Chairman: ‘I have had a browse of your book already and it seems to me that you have put your finger on some very key issues.’
 
CREDIT UNION SERVICES CORPORATION   ‘The response from the participants was very positive. Judging from feedback, it was very clear your contribution was highly appreciated by all; and rated the feature presentation by the majority.’
‘A quick ‘must read’ for all executives who think they understand customer service. The analogies at first seem simple, but Cathy has produced a very sound, up-to-date, instructional tool on the service ethic’.
ESANDA FINANCE   ‘The best presentation we have ever heard on customer service...delivered with conviction and simplicity.’
FLEXIPLAN     ‘The feedback has been nothing sort of fantastic-people were relating your stories to their businesses which was an ideal outcome.’
 
ISLAND STATE CREDIT UNION     ‘Catherine was very motivating & entertaining who captured the audience immediately. Talk was relevant interesting and thought provoking. Everyone was impressed!’
LEND LEASE (one of top Australian companies on stock exchange)    ‘Feedback from advisers in the field has been nothing short of remarkable. Your motivational closing session left our financial planner with a clear message that ‘Good Service is Good Business’ and has many of our people re-thinking the way they add value and provide service to our clients in the future.’
‘Feedback to your presentation has been excellent and has made a substantial difference in producing one of our most successful events ever.’
‘Feedback from advisers has shown your subject has created a large amount of interest and in many cases action within their businesses.
‘What a privilege to get to know you and to experience the dynamics you bring to the platform. Business life won’t be the same without you. You were a huge hit.’
‘An enjoyable and thought provoking read…Having employed many of the suggestions in your book in my everyday practices, I have experienced many successes.’
‘I met my first lady client and thought back with a smile to your story. Needless to say, she s now a client and have already received my first referral from her.’
‘Having employed many of the suggestions in your book in my everyday practices I have experienced many successes.’
 
MACQUARIE BANK    ‘The conference went really well and your time and content was great. I know it’s a hard audience – preaching to the converted (very few) and others that are much more transaction driven and in a harder basket. We’ve had some exceptional feedback as well as some feedback that it didn’t hit the mark with people. Generally though, it has been positive (I suspect you may get some additional work out of it) and people felt the messages were strong and very valid.’
NEWCASTLE PERMANENT BUILDING SOCIETY    ‘Interesting & thought provoking-the staff who attended gained immensely.’
PERPETUAL TRUSTEES    ‘Informative and invigorating-our managers gleaned a great deal they can use in our financial environment.’
STATE BANK OF VICTORIA (COMMONWEALTH BANK)    ‘Very appropriate and professional.’
STATE SUPER FINANCIAL SERVICES    ‘Wow! What energy packed sessions you gave! The feedback has been fantastic.’
‘Your SERVICE acronym was excellent and everyone has said you were one of the highlights of the conference.’
‘You really spoke from the heart and gave your own personal experiences which brought your messages to life.
‘In our session you had an IMMEDIATE effect on Tony our boss who stood up and let us all know what a good job we did.’
THOMPSON FINANCIAL – RAINMAKER INFORMATION PTY LTD    ‘Just a note to express our appreciation for taking the time and trouble to speak at our Sixth Rainmaker/Investor Marketing Symposium. Your part in this year’s Symposium certainly helped us achieve our goal of delivering to the delegates a first class forum of ideas’
TRANSRAIL CREDIT UNION     ‘Very relevant to our business…. Very informative with enough humor and examples to get the point across.’
WESTPAC FINANCIAL SERVICES (2nd largest bank in Australia)    ‘You sowed the seed of change... The quality program developed from these beginnings will result in a 40-50% improvement in productivity.’
‘Staff started to realize their jobs only existed because clients are prepared to invest funds with us.’

 Government

AUSTRALIA POST    ‘Congratulations on your talk to the CPA’s. I enjoyed it.’
AUSTRALIAN PROTECTIVE SERVICES    ‘Your sessions at both seminars were universally rated as excellent by all participants. In fact, some of them were moved to give you a 6 on our rating scale which had a maximum of 5!’
‘Your eminence in the field of customer focus, combined with your exceptional presentation skills, provided a great deal of assistance to me in getting this important message through to the troops and I feel sure that we will see tangible improvements as a result.’
 
BLUE MOUNTAINS CITY COUNCIL   ‘Thanks for the impact your presentation had on so many of the people at the conference. The feedback has been tremendous and it appears as though many people are starting to think "outside the square"
CHIEF MINISTERS DEPARTMENT (like State Governor)   ‘You hit Canberra like a cyclone after a presentation that nearly left your audience speechless. In question time, you mesmerized/hypnotized your audience.’
 
CITY OF TOWNSVILLE    ‘Thoroughly enjoyable...We could use more of that enthusiasm and dedication in industry and government in Australia.’
COOTAMUNDRA DEVELOPMENT CORPORATION (Letter from local politician)
‘One of the best motivational speakers we have heard.’
 
DEPARTMENT OF PREMIER & CABINET Q’LD (like state governor)     ‘Feedback from the client services conference has been excellent.’
FAIRFIELD CITY LIBRARY    ‘Being a librarian, I consulted many books on customer service. Only one on our shelves was Australian and it was the only one I devoured from cover to cover; the only one I found was based on common sense and provided an impetus to me. As a result, we’re benefiting from implementing some of the ideas.’
 
HONG KONG DEPARTMENT OF LABOUR     ‘Thank you for sharing your invaluable experience on customer service. We were most touched by your personal life achievements. Your talk was inspiring in content and dynamic in the process. We were very impressed with such a high quality talk, we are certainly motivated to make a paradigm shift towards enhancing the quality of our service to the public.’
LOCAL GOVERNMENT ASSOCIATION OF SOUTH AUSTRALIA    ‘A wow presentation...very well presented and very relevant to local government and their future-obviously a lot of thought went into the preparation.’
QUEENSLAND TREASURY    ‘An incredibly innovative and effective way for executive managers to quickly understand and retain essential elements of client service.’
We would like to thank you for your significant contribution to that and we want to recognize that with a special thank you.
We enjoyed having you with us and we thoroughly enjoyed the message you gave us. You did what we asked of you perfectly.
NEW ZEALAND LOCAL GOVERNMENT ASSOCIATION CONFERENCE    ‘All the feedback we have had shows that it was highly successful. You obviously made a significant contribution to that and we want to recognize that with a special thank you.
We enjoyed having you with us and we thoroughly enjoyed the message you gave us. You did what we asked of you perfectly.
Quite excellent. Minister talked longer than he should have and half the audience were rushing off to catch flights- despite this Cath held things together really well and delivered an excellent presentation.’
ROYAL AUSTRALIAN AIR FORCE   ‘Your model, backed up with humorous analogies has helped us to commence a fundamental questioning of quality service at the base. Six months on, it is obvious that many more staff are aware and attuned to the needs of their customers than ever before.’
‘Managers are also aware that service excellence can only come from a truly excellent organization which values, develops and empowers its people.’
‘I doubt that we could have progressed as far as we have, or as quickly, without your involvement.’
ROYAL AUSTRALIAN NAVY    ‘Very interesting, enlightening...most entertaining and emphasized importance of both management and leadership.’
 

Hospitality/Tourism

AGE CONFERENCE- Gaming Conference    ‘A great report on your address to our delegates and I’m sure I will be contacting you for a future address.’
 
AMERICAN EXPRESS (largest client-worked with monthly for years)   ‘Thanks again for another good session…Everyone said they felt very positive and full of energy simply by listening to you, which of course is what we want.’
‘The commonsense approach to leadership is an approach Catherine has taken over many years in her successful career. She has helped me to inculcate this same thought, leadership, and caring work environment into our team at American Express Business Travel Australia.
‘This book is an excellent reference for those leaders working toward achieving the same consistent, thoughtful leadership necessary for today’s demanding work life’.
‘Thank you for the tremendous contribution you have made to our business and the participative culture we have developed and shaped. Part of our success is due to your involvement and I am most grateful’
‘Also-congrats on being selected as a proud Australian to carry the torch. I’m proud of you and will have great pleasure telling everyone, one of our Amex family members is amongst the honored.’
BIG 4 HOLIDAY PARKS   ‘Demonstrated a wealth of knowledge and delivered in an entertaining and enthusiastic manner. Her performance was of the highest standard and thoroughly enjoyed by the audience. We were honored to have a speaker of this caliber who inspired the group and contributed to the success of the conference.’
 
BONDI JUNCTION HOTEL    ‘Thank you for the highly motivating talk you gave at the Pan Pacific Marketing Seminar. I have just finished reading your book that I purchased and have found it must for all marketers’.
BUSINESS RETREATS AUSTRALIA‘You’re an inspiration.’
 
COFFS HARBOUR EX SERVICES CLUB     ‘She adapted her presentation to suit the audience and impressive improvisation. The audience warmed to her immediately and she held their interest for the duration.’
 
QANTAS AIRLINES     ‘Thank you again for the enthusiastic talk at our conference-it ties in directly with many of my philosophies especially as it related to company spirit.’'
 
REGISTERED CLUBS ASSOCIATION   ‘Even though other speakers have been on the speaking circuit for a number of years, delegates rated you the best of the conference.’
‘Brilliant performance…once again.’
 
SHIP TO SHORE CRUISE CONFERENCE   ‘Thank you for your energetic, insightful and inspirational address to delegates and the local tourism industry. The feedback we are gathering shows you were a hit, a true highlight of the conference. Your presence has not only raised awareness of customer service issues but has raised the level of professionalism of our event.’
 
SOUTHERN PACIFIC HOTELS (owned Travelodge, Park Royals)   ‘The group excelled in terms of ideas and innovations under Catherine’s leadership.’
‘Although a couple of years have passed, the Conference is still talked about by many…and I am reminded of the success of those several days and your enthusiastic involvement.’
SYDNEY CONVENTION & VISITORS BUREAU   ‘Very well prepared and enthusiastic presentation. Would be pleased to recommend her for corporations needing a motivational speaker to get a message across.’
‘I collated and tallied regarding the speakers and let me tell you there was not one person who didn’t enjoy your presentation to us. It was very motivating and just what we needed after the two days which was confirmed by the excellent rating tally and the feedback comments.
I personally found your presentation motivating and inspiring and found you so true to your word about customer service and life in general.’
THOMAS COOK     ‘Thanks so much for a great performance. Enjoyed by all and was pertinent to our conference theme.’
TOURISM COUNCIL OF AUSTRALIA     ‘Outstanding address…This is not a standard letter I send to each speaker but I wish to convey our appreciation for the quality of information and the positive motivation associated with it.’
‘You well and truly put service back on the agenda for the industry. Post conference comments have been very positive.’
TOURISM NEW SOUTH WALES     ‘Delivered with a meaningful and memorable message, leaving the delegates feeling good and with a couple of practical ideas…great feedback on your performance.’
TOURISM TASMANIA‘Your address at the ministerial dinner was an excellent boost for the industry and an amusing and memorable reminder for us to exceed customer expectations.’
‘Your set of books, video, and audio tapes are an excellent reference tool.’
 

Human Resources

INTEGRATED WORKFORCE   ‘The weekend was a major success-thanks for all the work you put into your presentation. I thoroughly enjoyed it as did the group.’
 
RECRUITMENT SOLUTIONS     ‘It still amazes me just how often I reach for your book. Four years later and once again I am reading your book from cover to cover. I wanted to thank you for being a wonderful mentor.’
 

Information Technology

COMPAQ COMPUTERS     ‘Very relevant to the focus of the day as well as being entertaining.
‘Excellent- her presentation was very much enjoyed by all of us! She prepared herself well in advance and had the audience enraptured.
‘The feedback from the meeting is overwhelmingly positive. Thank you for an absolutely outstanding job.’
COMPUTER ASSOCIATES(comments from multiple presentations)   ‘Many, many thanks for your involvement in our Knowledge Exchange seminars-as the above data shows, our investment in having you speak was money well spent.’
‘She spoke earlier this year at CA’s Enterprise Management forum where she received the most favorable audience response from any speaker in the 2 1/2 year history of the event.’
‘In terms of its quality and practicality, your presentation has set a new standard for our event. We have learnt a few valuable ideas, such as having the speaker greet the guests and mingle at the breakfast table, and we will be recommending them to future speakers’.
‘Thank you for the enthusiasm and professionalism that you brought to our event and I look forward to working with you in the future’.
‘We have just finished our evaluations and the results were fantastic! Attendee evaluations show that:
95% thought your content was at the right level
100% thought your pace and style were right
99% will return again
100% gave you a favorable overall rating with 60% giving you the top rating.
This is a record of achievement no other speaker has matched in the two years we have been running Knowledge Exchange seminars.
Response from the sales force has also been positive. All sessions produced leads and our account managers are pleased that contact was established at an executive rather that at a functional level.
‘I am also grateful for your willingness to be interviewed by journalists and television hosts during and prior to the seminar series. Your cooperation with publicity has helped us establish our new brand identity. You were also a delight to be on the road with -–hardly a ‘professional’ consideration, but not to be overlooked.’
‘Thanks for being so wonderful.’
‘Your gentle reminders of the importance of focus and empathy will not only help me to achieve my immediate goals, but will also play an important part in building better relationships through next year as well.’
COM TECH COMMUNICATIONS     ‘Cathy was exceptional – she listened to our requirements and delivered. She is extremely professional and takes pride in the work that she does. We are delighted that we used her and would definitely use her again.’
 
CRAY COMMUNICATIONS      ‘The content was exactly what we are focused on and you captured the complete attention of everyone with your entertaining and stimulating presentation. We could have listened for another hour!’
FUJI XEROX     ‘Thank you for your contribution. It was greatly appreciated.’
GATEWAY PTY LTD     ‘I would like to take this opportunity to thank you and let you know how much your presentation was enjoyed by everyone attending the Gateway ‘People Rule’ sales and marketing conference.
You conveyed the spirit and passion associated with your life experiences and especially the Olympic Torch Relay in a light hearted and entertaining manner. This along with your relaxed approach and enthusiasm, ensured all present received an informative message in a highly enjoyable format.
The message we took away was that anyo

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