STEVE SIMPSON

STEVE SIMPSON

With a rare combination of management skill and practical good humour, Steve offers a substance and style that has won him acclaim at industry conferences and corporate seminars throughout Australia, Asia and the United States.

Brisbane / Gold Coast, QLD, Australia

Getting Customers

The tale of five monkeys in a cage has become a metaphor for Steve Simpson’s distinctly challenging approach to customer service. This dynamic international speaker peels back the unwritten ground rules in our organization to reveal the secrets of customer delight and bottom line performance.

With a rare combination of management skill and practical good humour, Steve offers a substance and style that has won him acclaim at industry conferences and corporate seminars throughout Australia, Asia and the United States.

Market leaders like the General Motors Acceptance Corporation, the National Institute of Education, Singapore, the International Customer Service Association, USA, and the 8th World Swimming Championships have discovered the power of Steve Simpson’s seminars to unleash a revolution in customer service.

Built from the ground up, the revolution begins by highlighting entrenched systems and attitudes that stifle excellence. Steve is then able to unlock the secrets that catapult service – a service revolution that strikes at the very heart of an organisation’s culture.

In Steve’s view, customers are yearning to discover a business that is efficient, trustworthy and committed to providing outstanding service. Exciting opportunities exist for organizations willing to invest in meeting the service challenge.

Introducing Steve Simpson

Qualifications

  • Masters Degree in Educational Administration (University of Alberta)
  • Bachelor of Education
  • Diploma of Teaching
  • ASM, National Speakers Association of Austrlaia

Professional Roles

  • Invited to join International Consumer Standards Committee, SOCAP USA, 2000
  • Chapter Board Member, National Speakers Association of Australia, 2000
  • President, Australian Customer Service Association (WA Division), 1994-1996
  • Vice President, Australian Customer Service Association (WA Division), 1997-99
  • Advisory Board, Business Faculty, Edith Cowan University, 1999
  • Lead Judge, Australian Customer Service Awards, 1997-1998
  • Invited Judge, Western Australian Training Provider of the Year, 1996

Some Recent Publications

  • Lifting the Veil, in Management Today, January/February 2000
  • Startling Service Facts, in Business Directions Magazine, Issue 91, August 1999
  • Creating a Culture of Service Down Under, in Customer Relationship Management, Vol 4, Number 2, June 1999
  • Profit from Reduced Expectations, in Business Directions Magazine, Issue 88, March/April 1999
  • The Ifidden Obstacles, in Business Directions Magazine, Issue 87, February 1999
  • Service Into Profit - How to Improve Business Profitability from Outstanding Service (1997), Training Publications, Prospect Place, West Perth 6005
  • The Secrets of Customer Service Champions - An audio tape programme that profiles six successful Australian business leaders (1997)

Steve Simpson is an international speaker and consultant who heads up Keystone Management Services, a company based in Perth, Western Australia.

Steve was the Customer Service Consultant to the 8'h World Swimming Championships, is a past Chapter President of the Australian Customer Service Association, and has been a lead judge in the Australian Customer Service Awards.

Recently, Steve was invited by the US based

Society of Consumer Affairs Professionals to join an international committee that is identifying World Class Customer Service Standards.


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