GRAHAM HARVEY

GRAHAM HARVEY

Graham Harvey is a Professional Speaker, Vision Coach, Marketing Futurist and regarded by many as Australia’s leading customer service coach

Perth, WA, Australia
He is also the author of “Who Serves Wins - 101 moments of truth to outserve your competition”.

Born in New Zealand, Graham studied accounting, economics and
political science at Wellington's Victoria University, and is currently completing a Bachelor of Commerce degree, with a double major in management and marketing, at Curtin University in Perth, Western Australia.

He spent twelve years in the travel industry in New Zealand, including a time as District Sales Manager for UTA French Airlines and was a Director of a successful corporate travel agency for a number of years. During this period, Graham was a member of the National Executive of the New Zealand Export Institute, before moving to Perth and establishing his own import distribution company.

In 1986 Graham joined Success Motivation Institute and in 1987 won the coveted SMI Australasian Motivator of the Year Award. In 1990 he founded Quantum Results, a Western Australian based management and marketing consultancy, providing consulting, speaking and facilitation services in the areas of vision coaching, strategic planning and customer service. Since then he has worked with hundreds of companies and organisations helping them grow their business by achieving greater clarity of future and delivering outstanding excellence in service.

With a passion for researching global business trends and an ability to make the complex simple, Graham is a dynamic speaker who inspires and empowers his clients and audiences to achieve results beyond the ordinary. For the people who have heard Graham’s message, mediocrity is no longer an option.

He has three children, is an avid reader, loves learning, and enjoys all sport, having played representative hockey, basketball, and achieved a New Zealand national yachting title.

Graham is an Accredited Professional Speaker of the National Speaker's Association of Australia, a Past President of the Western Australian Chapter and winner of the 1999 Walter Dickman Award for speaking excellence and service to the speaking industry.

Speaking

Vision Planning...

"Where there is no vision, the people perish" - Proverbs               

Leadership...

"Be the change you wish to see in the world" -   Mahatma Gandhi             

Teamwork...

"Ask not what your teammates can do for you. Ask what you can do for your teammates" Earvin 'Magic' Johnson             

Customer Sales and Service...

"No company's success can occur without the co-operation of the customer"  -   Sam Walton            

Personal Power and Performance...

"Believe that life is worth living and your belief will help create the fact"  - William James            
Facilitation
 

Meeting and workshop facilitation.

Are you running successful meetings?
When you’re at the wheel of a 60ft yacht in rough waters, you simultaneously need to concentrate on the wind, the water, the depth, the weather, the well-being of your crew and of course your destination. Steering a meeting similarly demands attention to many variables.
 
As a business leader, running the meeting may not be the best use of your time or the best way to accomplish your desired goals. If you want participant ownership and lasting commitment to meeting outcomes, a better choice may be to serve as a member of the team and not as the leader.
 
As an external facilitator, Graham works with you to achieve your desired results. He brings objective perspectives and proven methods for guaranteeing meeting success.
 
Listed below are thirteen great reasons why increasing numbers of companies are making it mandatory to engage external professional facilitators to conduct their important meetings.
 
 When your meeting is critical, why take a chance?
13 great reasons why organisations, both large and small, are asking Graham to facilitate their important meetings, strategic planning days and brainstorming sessions.
 
Benefits:
  1. Works with you to design your meeting for optimum success.
  2. Offers a large repertoire of planning, idea generation, consensus, and problem solving approaches.
  3. Develops a ‘safe’ environment where creativity and openness to new ideas thrive. An environment where participants can contribute without fear of retribution and retaliation.
  4. Builds trust, open communication and increases cross-cultural understanding.
  5. Keeps group on track focusing people on appropriate issues for the right amount of time.
  6. Ensures all participants actively participate and maintains fairness and equity in contributions to discussion.
  7. Holds group back when necessary, yet honours a change in direction when appropriate.
  8. Provides way to minimise effects of resistance and optimise energy behind it.
  9. Handles discipline, behaviour and conflict effectively.
  10. Ensures agreement is reached before moving forward.
  11. Helps create involvement and ownership of the plan.
  12. Ensures accountability and sign-off on action plans and agreed time frames.
  13. Dramatically increases likelihood of implementation and follow up of decisions reached.


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