Brian Walker - The Retail Doctor
Location: Sydney
Country: Australia

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Brian Walker

Australia’s ‘fittest’ retail presenter, author and columnist

Brian Walker is the chief advisor of retail business fitness in Australia.

As Founder and CEO of Retail Doctor Group, which he established in 2005, Brian has steered his business to become the leading retail operations consulting firm specialising in multi channel retail, franchise and service sectors in every retail category. 

Brian is a leading media commentator on retail issues, regularly appearing on ABC, Channel 9 News and A Current Affair and Channel 7. Drawing on his 20 years of experience in retail senior management with leading retailers such as The Athletes Foot, Optus, Angus & Coote, Westfield, KFC and Woolworths, Brian has become Australia’s most sought after headline speaker on all aspects of retail.  Generously sharing his proprietary “business fitness” consulting tools, Brian’s speaking topics are original, engaging, motivational and educational.    

Brian is a featured columnist for Inside Retailing and Smart Company and the contributing author of on-going articles for publications such as BRW, Australian Business Solutions, RetailBiz, Tech Trader, Sydney Morning Herald and My Business.  His first retail book focusing on the implementation of ‘Fit Retail’ is currently in production.

Brian has been awarded the International Retail Leadership Award: Asian Retail Congress and won the Australian Institute of Management’s National Scholarship. He was nominated for the Business Leadership Award: CPA Awards, Entrepreneur of the Year Award: Ernst & Young and Telstra Business Awards.

He is a professional member of the National Speakers Association of Australia and several retail associations, including Australian Retailers Association, National Retailers Association, International College of Management (advisory board member), Australian Institute of Management and Australian Institute of Company Directors, Franchise Council of Australia, Australian Retail Association, Australian Centre for Retail Studies. 

Retail Doctor Group are the Australian representative of Ebeltoft Group, a global alliance of retail experts.

Recommended Presentations

Global Retail Innovation Trends

The world of retail is changing forever. We are moving from shaping consumer behaviour to predicting it. In this highly motivating presentation following our latest 'Global Retail Innovation 10’ study, Brian Walker shares best practice case studies in your retail category from around the world and explains how these trends are building the future of retail.

  • All channels can promote and sell
  • Be where the customer is - augmented reality
  •  Increased demand for convenience - click and commute and new delivery services
  • New technologies to watch
  • The role of the physical store
  • It's not omnichannel, it's just retail!
  • Building the 'fittest' retail channel possible

The Steps to Business Fitness™

Brian Walker will present an information rich and engaging presentation that covers the key aspects of retail business fitness and begins to engage with these retail concepts.

This presentation will inspire, educate and motivate across all the various aspects that build sales in a retail business. 

In this session Brian Walker will cover the following areas of business fitness.

1.         Begin at the End - Business planning and goal setting

2.         Brand Aid™ - Developing and communicating a point of difference in the market. 

3.         Customer Connection - Understanding your customers and communicating to them.

4.         Effective People – Building a sales based team culture in the business. 

5.         Fiscal Physical™ - Understanding the numbers incl. KPI’s sales, margins etc.

6.         Category Cardio - Merchandise management, stock turns and inventory performance.

7.         Doing the Basics Brilliantly - Non-negotiable standards in a business, selling, signage, merchandising etc

This session will provide practical tips and advice that you can implement in your business to help grow your sales, improve your operations and increase your profitability.


Thank you for the opportunity to submit our proposal for Brian Walker to present at your upcoming conference. The total investment for the above described deliverables is as follows:

Please note that these costs are exclusive of any out of pocket expenses incurred such as travel, accommodation, meals, printing etc.

Thank you once again for your interest in having Brian Walker present at your conference.

We look forward to working with you and I welcome you to contact me for any further information or to arrange a conversation with Brian Walker. 

Brian Walker’s Speaking Experience

  • API – Australian Pharmaceuticals Industry
  • Foodworks (Hong Kong)
  • Go Vita
  • Vitaco
  • The Outdoor Furniture Specialists
  • IGA
  • Tooltechnic
  • Performance Golf
  • Terry White
  • Price Attack
  • Connections with ACP Magazines
  • Hairhouse Warehouse
  • Horseland
  • Nextra
  • Tyreright
  • Camping World
  • Total Tools
  • True Alliance

Shopping Centre Events

  • IPOH Breakfast Series
  • Property Council of Australia Conferences
  • 2009-2012
  • AMP/Pacific Fair Conference
  • Burnside Village Conference
  • Melbourne Collins Street Precinct
  • The National Shopping Centre Managers Conference
  • Chadstone “Fashion Capital” Presentation

National Retail Industry Events

  • Retail Doctor Group "Fit for Business" breakfast series 
  • Retail Expo 2008, 2009, 2010, 2011
  • Retail World Conference
  • CRS Thought Leadership Breakfast Series
  • Department of State and Regional
  • Development
  • Baby & Kids National Buyers Show
  • Reed Gift Fair
  • Australian Booksellers Association
  • Australian Surf Retail Federation
  • Nursery and Garden Industry
  • The Optical Distributors & Manufacturers

International Retail Industry Events

  • International Retail Congress (Keynote - Peru)
  • World Department Store Forum (Shanghai) Retail Solutions World Asia (Singapore)
  • Retail Australasia (New Zealand)
  • Australian Retail Symposium
  • South American Retail Conference 2009
  • Latin American Retail Forum
  • Council of Small Businesses
  • National Small Business Summit
  • The National Retailers Forum
  • The Asian Retail Conference (India)        

Speaking Accolades  

Please accept our sincere thanks for a great presentation. Your appearance really hit the mark with something for everyone, whether they were owners, managers or part of the sales team. In terms of pitch it wasn’t too complicated and wasn’t dumbed down. Overall an excellent start to the day. Thank you.
Retail Manager, Pacific Fair Shopping Centre
Brian recently hosted a keynote at my latest industry conference. Through the process I have found Brian to be an absolute pleasure to work with and the consummate professional. He is insightful, knowledgeable and an expert in the retail field. He certainly is the ‘Retail Doctor’!
National Channel Manager – Newsagents, Connections with ACP Magazines
Retail Doctor Group were described by many of our franchisees as a highlight of our conference! Brian Walker provided very relevant information, was highly engaging and left our audience excited to make improvements to their businesses.
The Outdoor Furniture Specialists
Thank you for presenting at our recent Centre Managers Conference.  The feedback from your session was excellent; one centre manager commented it was the most valuable session of any conference he had been to.       
National Property Manager, Centro Properties Group
Brian’s “steps of business fitness” presentation at our National Conference was “just what the doctor ordered!”  The Retail Doctors presentation was Operational Focus with our Franchisees.   personally designed  interactive & engaging to include our  National Operations Manager, It was the ideal way to open our conference as Hairhouse  acknowledged by franchisees and our support centre.   Warehouse Highly recommended to all retail businesses!
National Operations Manager, Hairhouse Warehouse
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