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| Feature |
Tier1: Lite
10.0% commission |
Tier2: Standard
15.0% commission |
Tier3: Comprehensive
20.0% commission |
|---|---|---|---|
| EntertainOz Booking Fee | 10% (+gst) | 15% (+gst) | 20% (+gst) |
| EntertainOz Search Algorithm Priority | Low priority | Medium priority | Highest priority listing |
| Enquiry & Quotation Process | Unvetted Quote Requests & Direct Customer Messaging | Unvetted Quote Requests & Direct Customer Messaging | Vetted Quote Requests & Messaging — Entoz Admin review before forwarding to the artist |
| Booking Contract & Paperwork | Cutdown booking process — Basic T&C's including payment plan and production requirements to be supplied by Artist/Service | EntertainOz drafts and manages a tailored comprehensive contract for this booking | EntertainOz drafts and manages a tailored comprehensive contract for this booking |
| Event Details (stage setup, bump-in/out) | Basic (date, time, location) | Full | Full |
| Priority Event Booking Processing | Limited assistance to booking process — event details to be negotiated directly between Customer and Artist | Standard Processing | Bookings are prioritised in EntertainOz's admin workflow — faster quote turnaround and confirmation |
| Payment Collection | EntertainOz collects a fixed 20% of total fee; artist gets 10% — any card surcharge | EntertainOz collects and remits deposit + balance | EntertainOz collects and remits deposit + balance. Deposit released to the artist 7 days after customer payment |
| Card Surcharge | Absorbed by Artist, netted from the deposit | Absorbed by Artist, netted from payout | Absorbed by EntertainOz — not passed through to the Artist |
| Booking Cancellation — Deposit Refund | Guaranteed — EntertainOz's Booking Fee and the artist's deposit share refunded to the customer on request, within policy terms | Guaranteed — TBD | Guaranteed — TBD |
| Other Dispute Handling | Artist's own responsibility (balance sits outside EntertainOz) | EntertainOz mediates | EntertainOz mediates, priority handling |
| Pre Event Expense Coordination (flights, accommodation etc) | — | ✓ | ✓ |
| Post Event Expense Coordination (taxi's, parking fees) | — | — | ✓ |
| Support | Standard email & phone support | Standard email & phone support | Priority email & phone support |